Reference

Privacy Policy for your duit808 account

Blackjack, Fortune Mouse, Sportsbook and Crash Games sit behind one account, and this Privacy Policy explains how we handle your data before you enter the lobby.

DANA record useOVO privacy flowGoPay and QRIS checksCookie controls
duit808 Privacy Policy for your duit808 account
CONTACT PATHS

Three ways to ask privacy questions

Fast answers reduce guesswork when you want to change a phone number, check a cookie setting or ask why a payment record appears in your history. Our privacy contact routes are meant for account data questions, not general game chat. Tell us the email or phone tied to your account, the date of the activity, and whether it relates to DANA, OVO, GoPay or QRIS so we can trace it cleanly.

Team online

Live chat privacy queue

Use live chat from 10:00 to 02:00 WIB and choose the privacy topic before typing your request. We may ask for your account email, recent login device and wallet rail to match the record.

WhatsApp account help

Message our WhatsApp line for phone-number changes, login alerts or payment-record questions. For your safety, we never ask for your password, OTP code or full wallet PIN in any chat.

Email privacy request

Send longer requests to [email protected] when you need a copy, correction or deletion check. Include your account ID if available, plus screenshots with payment names visible but wallet PINs hidden.

DATA HANDLING

Six controls behind your privacy settings

A privacy policy only helps if you can see how it works in normal account steps. We keep privacy controls close to the actions you already use: account creation, wallet checks, login…

Account data collection

We collect the data needed to create and maintain your account, such as username, phone number, email, login time and device type. Extra proof is requested only when a security or payment match needs checking.

Payment record handling

DANA, OVO, GoPay and QRIS records are stored with wallet activity so your deposits and withdrawals can be matched. We keep wallet references separate from passwords and never ask for full PIN details.

Cookie and device use

Cookies help keep you signed in, remember language choices and detect unusual login patterns. If you clear cookies on Chrome or Safari, you may need to sign in again and pass the same account check.

Game activity records

When you move between Blackjack, Aviator, Fortune Mouse or Sportsbook, game activity creates session records. We use those records for account history, dispute checks and security monitoring, not to expose your profile publicly.

Retention and deletion

Some records must stay for payment tracing, dispute handling and legal duties. When we no longer need a record, we remove or reduce it so it no longer identifies you in normal account use.

Change requests

You can ask us to correct contact data, check stored account records or assess deletion. Start from Profile > Security, live chat or [email protected] so the request reaches the privacy queue.

Privacy questions you may search first

These answers focus on the Privacy Policy for your account, wallet records, cookies and contact choices. They are written for normal account situations in Indonesia, including DANA, OVO, GoPay and QRIS activity. If your case involves a disputed login, changed phone number or payout record, contact us with dates and screenshots so we can check the exact account trail.

We collect account basics such as username, phone number, email, password credentials, device type and login time. If a payment or security check needs proof, we ask only for the extra data needed for that case.

We use wallet records to match deposits, withdrawals, refunds and dispute checks with your account. The record may include payment rail, time, amount reference and status, but we do not ask for your wallet PIN.

Yes. Email [email protected] or use live chat from 10:00 to 02:00 WIB and request an account data copy. We will ask you to verify account ownership before sending anything sensitive.

Open Profile > Security > Contact Details and check the current entry. If you cannot edit it there, contact WhatsApp or live chat with your account ID and the date you last signed in.

Game studios may receive session data needed to run titles such as Blackjack, Aviator or Fortune Mouse. We limit that sharing to account operation, dispute checks and security monitoring tied to your game session.

We keep records for as long as needed for account access, payment tracing, dispute handling and legal duties. When a record is no longer needed, we remove it or reduce details that identify you.

Clearing cookies may sign you out, reset language choices and trigger a fresh device check. You can still return to your account, but we may ask for normal login proof to protect access.