Reference

Terms that shape your account

Clear rules for account access, wallet checks, promo board wording, and lobby conduct help you decide before you open your account; in Medan or any supported Indonesia area…

Account access rulesDANA wallet termsQRIS receipt checksLocal law applies
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duit808 Terms that shape your account
CONTACT PATHS

Three ways to ask about terms

Questions about a clause should reach the team that can see account status, wallet records, and page version dates. We keep policy contact paths simple: live chat for quick wording checks, WhatsApp for account-linked follow-up, and email when you need a written trail. Share your username, the clause you are asking about, and any DANA, OVO, GoPay, or QRIS reference if the term concerns a wallet record.

Team online

Live chat 09:00-23:00 WIB

Use live chat when you need a quick reading of a Terms & Conditions clause. We can point you to account access wording, wallet checks, or the current page date during support hours.

WhatsApp account help

Choose WhatsApp when your question is tied to your account record. Send your username, phone number used on the account, and the clause you want us to check before we reply.

Email record request

Email works when you need a longer answer about a term, a dated policy copy, or a wallet reference. We keep the thread so you can return to the same case.

ACCOUNT CARE

Six checks behind every policy change

Our terms handling focuses on records you can point to later: account steps, wallet references, device sessions, and dated page changes.

Data used for account terms

We use your username, contact number, wallet name, and login record to apply the Terms & Conditions. These details help us check whether a rule concerns access, identity, or wallet activity.

Cookie control on Android

If you use Chrome on Android, open Settings > Site settings > Cookies to manage browser storage. Some login terms may require cookies so your session and security checks work correctly.

Login and security checks

The terms allow us to check unusual access, repeated password failures, or account sharing signals. We use those checks to protect your account record before we allow further wallet or lobby activity.

Transaction record retention

DANA, OVO, GoPay, and QRIS references may be kept with your account record while a Terms & Conditions issue remains active. We keep only what supports the case and required records.

Terms update handling

When wording changes, we date the page and apply the current version from that point forward. If a past issue is open, we check the wording that applied at the time.

Change request route

To correct account data tied to these terms, contact chat, WhatsApp, or email with your username and the field involved. We may ask for a matching wallet reference before updating records.

Answers about your terms rights

These questions cover how the Terms & Conditions affect your account, payments, access, and records. Read them before you open your account or when a support case asks you to confirm a clause. If your issue involves a DANA, OVO, GoPay, or QRIS reference, keep the receipt number ready so we can connect the question to the right account event.

Yes. When you submit the account form and continue into the lobby, you agree to follow the current Terms & Conditions, including account ownership, wallet name matching, security checks, and local-law access rules.

Yes, as long as the same person controls the account and follows the terms. We may check device sessions if access patterns look unusual or if wallet activity needs an account-security check.

The terms allow us to pause the wallet request until the account name and DANA record can be checked. We may ask for a receipt reference or a corrected account detail before continuing.

Yes. We may update wording for account security, payment rail requirements, local-law changes, or service operation needs. The dated version on this page shows which terms apply after the change.

Contact us by email or WhatsApp with your username, registered phone number, and the term linked to your request. We check ownership first, then confirm what account records can be shared.

You can ask support to close your account. We will check identity, wallet status, and any open Terms & Conditions case before closure, because some records may need to remain for account history.

Access and eligibility depend on local law and are available only where local law permits. If your location, age requirement, or payment access conflicts with local rules, we may restrict account use.

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